Fraktpolicy
Thank you for shopping with us. We are committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
During busy periods, sales events, holidays, or product launches, processing may take a little longer. We will do our best to keep you informed if there are any significant delays.
Please make sure your shipping address and contact information are correct before completing your purchase.
Shipping Times
Estimated delivery times vary depending on your location and the shipping method available at checkout.
United Kingdom: Approximately 5–12 business days
Europe: Approximately 7–15 business days
United States & Canada: Approximately 7–18 business days
Rest of World: Approximately 10–25 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery may take longer due to customs processing, courier delays, severe weather, public holidays, or other circumstances outside our control.
Shipping Costs
Available shipping options and prices will be displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on our website.
Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow 24–72 hours for tracking information to become active after receiving your shipping confirmation.
Customs & Import Duties
For international orders, your package may be subject to customs duties, taxes, or other import charges imposed by your country's customs authority.
Unless otherwise stated at checkout, any customs duties, import taxes, or related charges are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
Incorrect Shipping Address
Please carefully check your shipping information before placing your order.
If you contact us quickly after placing your order, we may be able to correct an incorrect address before the order is dispatched. Once an order has been shipped, we may not be able to change the delivery address.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Damaged, or Delayed Orders
If your order appears to be lost or has not arrived within the expected delivery window, please contact us so we can investigate with the shipping carrier.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.
Delivery Issues
If tracking shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery provider.
If you still cannot locate your package, contact us and we will do our best to assist you.
Split Shipments
Depending on product availability and fulfilment arrangements, items from the same order may occasionally be shipped separately. If this happens, you may receive separate tracking numbers and deliveries.
You will not be charged additional shipping fees because of a split shipment unless otherwise stated at checkout.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team through the Contact Us page on our website.
We are always happy to help.
Thank you for choosing our store!
Company name: PLANNING AND COSTING SOLUTIONS LIMITED
Address: 4 Sunningdale Gardens, London, NW9 9NB
Company number: 08884430
Store Email: admin@Illyriaz.com